Job Description

Position Summary:

The Director of Loss Prevention is responsible for overseeing and managing loss prevention initiatives across the entire organization. This position plays a critical role in protecting company assets, reducing shrinkage, and ensuring a safe working environment for employees. The ideal candidate will have a solid understanding of loss prevention strategies within retail or telecommunications, specifically in wireless technology, and will collaborate closely with cross-functional teams to develop, implement, and enforce policies that mitigate risks.

Key Responsibilities:

Loss Prevention Strategy and Execution:

• Develop and implement regional loss prevention strategies aligned with company goals and objectives.
• Conduct regular audits and assessments to identify areas of potential loss, including theft, fraud, and operational inefficiencies.
• Analyze shrinkage data and trends to identify risks and provide actionable insights to improve operational performance.

Training and Development:

• Train store management and staff on loss prevention techniques, internal policies, and security protocols.
• Create training programs focusing on theft prevention, fraud detection, and customer/employee safety.
• Ensure compliance with all company policies and procedures related to loss prevention and security.

Investigations and Incident Management:

• Lead investigations related to internal and external theft, fraud, and other security violations.
• Collaborate with law enforcement and other external agencies as necessary to resolve investigations.
• Respond to emergency situations such as theft, vandalism, or other threats, ensuring a quick and effective resolution.

Risk Management and Safety:

• Work closely with store leadership to assess and mitigate risks related to employee and customer safety, physical security, and asset protection.
• Conduct safety audits and recommend improvements to minimize accidents, injuries, or other safety-related incidents.
• Monitor the use of security systems, including CCTV, alarms, and access controls, to ensure optimal performance.

Collaboration and Reporting:

• Partner with regional and corporate leadership to drive loss prevention initiatives and contribute to broader operational goals.
• Prepare and present regular reports on shrinkage, risk assessments, investigations, and corrective action plans.
• Work cross-functionally with HR, legal, and operations teams to align loss prevention strategies with overall business objectives.

Required Qualifications:

• Education: Bachelor's degree in criminal justice, business administration, or related field (preferred but not required with relevant experience).
• Experience:
• 10+ years of experience in loss prevention or asset protection, with a minimum of 5 years in a regional location management role and people management.
• Prior experience in the wireless industry or retail loss prevention, with an understanding of the unique challenges in mobile technology and telecommunications.

• Skills:
• Strong knowledge of theft and fraud prevention, inventory management, and operational shrinkage reduction.
• Excellent leadership, communication, and interpersonal skills.
• Analytical skills with the ability to interpret data and develop strategic solutions.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Proficient in using security technology systems (e.g., CCTV, alarms, etc.).

Preferred Qualifications:

• Certification in Loss Prevention (Wicklander - preferred advanced)
• Experience working with law enforcement agencies.
• Knowledge of relevant state and federal laws regarding asset protection and employee safety.

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