Job Description

Adrenaline Driven Adventures is Western Colorado’'s fastest-growing adventure rental and tour company! We are the only Polaris Adventures Outfitter for the entire area and are expanding quickly. We are looking for motivated individuals who thrive in a fast-paced environment and enjoy learning new skills.

We expect the very best from our employees as far as customer service is concerned. Previous office experience is required as well as some familiarity with UTVs/ATVs & Dirt Bikes, Snowmobiles, Trucks, Trailers & other Fleet Vehicles.

Hours: Opening and Closing Shifts, Seasonal, Part-Time that can lead to Full-Time

Pay: $14-$20/hour based on experience + commission opportunities

Responsibilities

• Phone Sales & Customer Service
• Tour guide & Rental delivery scheduling and coordination
• Schedule monthly tour guide meetings
• Podium & online conversations
• Phone sales weekly summary report – Podium, KPIs
• Outbound sales
• Understand fleet, self-guided experiences, private tours, group tours
• Understand Tour Guide preferences, strengths, weaknesses
• Manage and understand the list of customer FAQs
• Manage shared resources and transfer requests
• Quickly and efficiently handle all customer phone calls
• Forecast bookings and machines needed
• Follow up with after-hours messages and phone calls
• Performance reviews
• Approve refunds and early damage hold release

Important qualities/skills to have:

• Previous sales and customer service experience.
• Optimistic attitude, excellent communication, and organizational skills.
• Passion for adventure and the tourism industry.
• Reliable
• Flexible with work hours 
• Safety conscientious 
• Able and willing to drive UTV/ATVS/Dirt Bikes/Snowmobiles/Trucks & Trailers
• Confident in making decisions
• Able to work independently and with a team
• Tech Savvy

Requirements:

• Drivers License
• Reliable form of transportation
• Must be able to lift 25 pounds 
• Previous Assistant or Management Experience
• Organizational Skills

Benefits:

• Advancement opportunities
• Discounts on offered brands
• Equipment use benefits

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Job Tags

Full time, Part time, Seasonal work, Flexible hours, Shift work,

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