Job Description

Who We Are:


Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Description


Job Title : Senior Network Operations Specialist Nokia Core & OSS Automation

Job Type : W2


Experience : 7 - 20 years


Location : Philadelphia, Pennsylvania

Required Skills & Experience :

• 8 to 10 years of experience working within the Wireless industry on either the carrier or vendor side.
• Expertise in Mavenir SMSC, and MMSC product solutions.
• Strong knowledge of one or more Core Network solutions for 911, LI (CALEA), Nokia SDL, and Oracle nodes (NRF, PCF, BSF).
• Knowledge of Edge, RAN, Transport, Virtual/Cloud environments, orchestration, and FCAPS platforms.
• Cloud-native experience in AWS environment preferred.
• Curious-minded, striving for continuous learning and innovation.
• Outstanding verbal and written communication skills.
• Strong knowledge of Core Network solutions for 4G/5G (SA).
• Nokia, Mavenir, and Oracle experience should be an advantage.
• Ability to analyze a high volume of technical data and work in a fast-paced environment.
• Strong problem-solving, analytical, and time-management skills.

Responsibilities:

• Provide technical troubleshooting expertise in resolving incidents escalated to your organization.
• Serve as the subject matter expert for Messaging (SMS and MMS) and Voicemail solutions; Mavenir product expertise is preferred.
• Handle outages and service degradations, perform initial root cause analysis (RCA), and coordinate with vendors and engineering teams to compose the final RCA.
• Lead troubleshooting bridges with internal and vendor teams as needed.
• Engage and escalate issues with Core Tier III/Engineering teams when critical, time-sensitive support and resolution are needed.
• Collaborate with technical teams to document troubleshooting steps and methods to improve processes.
• Provide lead support with Market Teams to troubleshoot and resolve complex issues.
• Develop key metrics for performance monitoring and service assurance.
• Work closely with vendors for incident resolution and RCA.
• Knowledge of SA Core, Edge, RAN, Transport, Virtual/Cloud environments, orchestration, and FCAPS platforms.
• Work on the 5G Standalone Core Network functions (NRF, BSF, NSSF, SEPP, NEF, SCP & PCF), IMS, and Messaging domains.
• Engage with the engineering teams from DISH and vendors in helping triage and debug complex network activities.
• Collaborate with performance engineering teams and NOC to establish and continuously enhance baseline KPIs required to measure the health of the network.
• Engage and escalate issues with the Tier II & III teams when critical/time-sensitive support and resolution are needed.
• Other duties as assigned.
• This position may provide on-call support on a rotational basis.

Qualification:

• Bachelor's degree in Computer Science, Engineering, or a related field.

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