Customer Service Agent - Online Ticket Support (Zendesk) Job at Dynamico, Fort Lauderdale, FL

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  • Dynamico
  • Fort Lauderdale, FL

Job Description

Position: Customer Service Agent

Location: In Office - Fort Lauderdale

Type: Full-Time

About Us:

We’re seeking a dedicated and detail-oriented Customer Service Agent to join our team and provide exceptional support to our clients through online ticket systems like Zendesk. If you have a knack for problem-solving, excellent writing skills, and a passion for helping customers, we’d love to hear from you!

Responsibilities:

  • Respond to customer inquiries and service requests via Zendesk in a timely and professional manner.
  • Identify and resolve customer issues effectively by researching solutions or escalating as necessary.
  • Maintain accurate and thorough records of all customer interactions.
  • Ensure written responses are clear, grammatically correct, and free from errors.
  • Work collaboratively with other team members to improve customer support processes.
  • Stay updated on company products, services, and policies to provide accurate information to clients.

Qualifications:

  • Excellent written communication skills, including proper spelling and grammar.
  • Strong problem-solving skills and the ability to think critically.
  • Previous experience using Zendesk or similar ticketing systems is a plus.
  • Ability to handle multiple inquiries simultaneously while maintaining attention to detail.
  • A proactive attitude with the ability to work independently and as part of a team.
  • Customer-focused mindset with a commitment to providing exceptional service.

What We Offer:

  • Competitive compensation
  • Flexible remote work environment
  • Opportunity to work with a supportive and collaborative team
  • Room for professional growth and development

How to Apply:

  • If you’re passionate about delivering top-notch customer support and meet the qualifications above, we want to hear from you! Please submit your resume and a brief cover letter highlighting your experience and why you’re a great fit for this role.

Job Tags

Full time, Remote job, Flexible hours,

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